Refund and cancellation policy

Last updated: September 27, 2026

This page explains how paying for Banyan works, in more detail than section 4 of our Terms of Service. If the two ever differ, the Terms apply.

Free trial

New accounts start with a free trial. We don't ask for a card to start one, and nothing is charged when it ends. You keep access only if you choose a paid plan.

How you pay

• India (Razorpay): each plan is a one-time payment for the quarter or year you choose. It does not renew automatically. We remind you before it ends, and you renew by paying again.
• Outside India (Stripe): plans renew automatically at the end of each billing period until you cancel.
• Prices exclude taxes; GST (India) or other applicable taxes are added at checkout.

Cancelling

You can cancel any time from Billing settings in the app, or by emailing support@getbanyan.co. Cancellation stops the next renewal; you keep access until the end of the period you've already paid for.

Refunds

• Refunds are at our discretion, and we do not refund partial periods.
• If you were charged in error or twice, write to us and we will refund the mistaken charge in full.
• To ask for a refund, email support@getbanyan.co from your account email with the invoice number. We reply within 5 working days.
• Approved refunds go back to the original payment method. Banks usually take 5 to 10 working days to show them.

Contact

CodeNicely Software Services LLP, Raipur, Chhattisgarh, India. Full details on our contact page.